Refund & Return Policy

Effective Date: December 10th, 2025

Last Updated: December 10th, 2025

1. Our Commitment

At A/PREPPD, we stand behind the quality of our products. We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-Day Money-Back Guarantee.

2. 30-Day Money-Back Guarantee

You have 30 calendar days from the date of delivery to return your item for a full refund.

Eligibility Requirements

To be eligible for a return, your item must meet ALL of the following conditions:

  • Undamaged: Item must be in perfect, undamaged condition
  • Unused: Item must be unused, unworn, and unwashed
  • Original Condition: Item must have all original tags attached
  • Original Packaging: Item must be in its original packaging
  • Proof of Purchase: You must provide your order number or receipt

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, worn, washed, or damaged
  • Items without original tags or packaging
  • Items returned after 30 days from delivery date
  • Items showing signs of wear or alteration

For hygiene and safety reasons, we cannot accept returns on items that have been used or are not in their original condition.

3. Return Process

Step 1: Contact Us First

You must contact us before sending any returns. Do not ship items back without authorization.

Contact us via:

  • Email: [Your Email Address]
  • Contact Form: Available on our website's "Contact Us" page

Please include:

  • Your order number
  • Reason for return
  • Photos of the item (if damaged or defective)

Step 2: Receive Return Authorization

Once we review your request, we will:

  • Approve or deny your return request
  • Provide you with a Return Authorization and return address
  • Give you return shipping instructions

Step 3: Ship Your Return

  • Securely package the item in its original packaging
  • Include your order number inside the package
  • Ship to the return address provided
  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service

Important: We are not responsible for items lost or damaged during return shipping. Please keep your tracking information.

4. Refund Process

Processing Time

Once we receive your returned item:

  • We will inspect it to ensure it meets our return eligibility requirements
  • If approved, we will process your refund within 5-10 business days
  • Refunds will be issued to your original payment method

What's Refunded

  • Product Cost: Full refund of the item price
  • Original Shipping: NOT refunded
  • Return Shipping: You are responsible for return shipping costs

Refund Method

Refunds will be issued to the original payment method used for purchase:

  • Credit/Debit Card refunds may take 5-10 business days to appear in your account, depending on your bank
  • You will receive an email confirmation once your refund has been processed

5. Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or product:

  1. Return your original item following the process above
  2. Place a new order for the item you want

This ensures you receive your new item as quickly as possible.

6. Damaged or Defective Items

If you receive a damaged or defective item:

Contact Us Immediately

  • Email us at [Your Email] within 7 days of delivery
  • Include your order number and photos of the damage/defect
  • Describe the issue in detail

We Will:

  • Provide a prepaid return label (at our expense)
  • Issue a full refund including original shipping costs, OR
  • Send you a replacement item at no charge

Note: This does not apply to damage caused by misuse, accidents, or normal wear and tear.

7. Lost or Stolen Packages

Once your order is marked as "Delivered" by the shipping carrier:

  • We are not responsible for lost or stolen packages
  • Please contact the shipping carrier to file a claim
  • We recommend shipping to a secure location or using carrier services like "Signature Required"

If your tracking shows the package was not delivered, contact us within 7 days and we will investigate with the carrier.

8. Cancellations

Before Shipment

If you need to cancel your order before it ships:

  • Contact us immediately at [Your Email]
  • If we haven't shipped yet, we will cancel and issue a full refund

After Shipment

Once your order has shipped:

  • You cannot cancel the order
  • You must wait to receive it and follow our return process if needed

9. Restocking Fees

We do not charge restocking fees on approved returns.

10. Refused Deliveries

If you refuse delivery of your package:

  • You are responsible for return shipping costs
  • We will deduct the return shipping fee from your refund
  • The item must still meet all return eligibility requirements

11. Multiple Returns

We reserve the right to refuse returns or issue warnings to customers who:

  • Abuse our return policy
  • Show patterns of excessive returns
  • Return items that don't meet our eligibility requirements

12. International Orders

We currently only ship to the United States. If this changes:

  • International customers are responsible for all return shipping costs
  • International customers are responsible for any customs fees or duties on returns
  • Refunds will not include international shipping costs

13. Questions or Issues

If you have any questions about our Refund and Return Policy, please contact us:

A/PREPPD
Email: [Your Email Address]
Contact Form: [Your Website URL/contact]

We're here to help and will respond within 24-48 hours.